Frequently Asked Questions


Q 1. What is Telemedicine?

Telemedicine enables patients to visit doctors online for live video consultations using compatible medical devices (owned by the patient) and apps for immediate care, diagnosis and follow-up treatment of non-emergent medical conditions.

Q 2. If a patient wants to see a doctor online using Dockedin, how do they find one?

The best way to find a doctor is to check our listing log into and check out our listing.

Q 3. Can I use Dockedin to see a doctor online in any state in the U.S. or elsewhere?

The answer is “Yes” if the doctor you are seeing has licensure to practice medicine in the state you reside in or if you do not reside in the USA.

Q 4. What devices will I need as a patient to see a doctor "online now"?

You will require a smartphone or tablet or a laptop or personal computer with a webcam and microphone. For a more detailed evaluation, you should obtain Dockedin compatible medical devices such as an electronic stethoscope and otoscope.

Q 5. What devices will I need as a doctor?

You will require a smartphone/tablet/laptop/personal computer with a webcam and a compatible noise-canceling stereo headset with microphone.

Q 6. Is a Telemedicine visit covered by Insurance?

Please check with your personal doctor and your insurance company prior to your consultation.

Q 7. Will I need a Digital High-Speed Internet access?

The answer is “Yes”.

Q 8. Which is better for non-emergent medical conditions: An In-person Doctor visit or an online consult?

It depends on the severity of the medical condition, specialty, the doctor, the patient, and the location.

Q 9. How do I create a shortcut to on my desktop?

- Open in your browser. Drag and drop the Dockedin favicon (in URL bar, left of URL) into the quick launch bar or desktop.

- Open in Internet Explorer, click on the “Tools” icon (gear) on the top right of the browser window and “Add to the start menu”.

- Open in Google Chrome, click on the “Customize” icon (4 lines/dots) on the top right of the browser, select "More Tools" and "Add to taskbar".

Q 10. How do I create a shortcut to on my Apple iOS mobile device?

Launch Safari and navigate to the website you want to add to your screen. Tap the Share button on the browser’s toolbar. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap Add to Home Screen. You can then change the name of the icon to what you would like it to display as and press Add in the top right corner.

Q 11. How do I create a shortcut to on my Android mobile device?

Launch Chrome for Android and open the website or web page you want to pin to your home screen. Tap the menu button and tap Add to home screen. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.

Q 12. How do I create a shortcut to on my Windows mobile device?

Open Internet Explorer. Navigate to the website you want to pin, pull up the app bar by right-clicking or swiping up from the bottom of your screen and tap the star icon. Tap the pin icon, enter a name for the shortcut, and click Pin to Start. The website will appear as a tile on your 'Start' screen.


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